Privacy Policy

This Privacy Policy ("Policy") explains how LetsCommerce ("we", "us", "our"), accessible at https://letscommerce.io, collects, uses, stores, and protects your personal data when you visit our website, create an account, or use our subscription-based e-commerce platform (the "Service").

This Policy should be read in conjunction with our Terms of Service, Refund Policy, and Copyright Policy.

By using the Service, you consent to the data practices described in this Policy. If you do not agree with this Policy, please do not use the Service.

1. Data Controller

The data controller responsible for your personal data is:

  • Company: LetsCommerce
  • Address: Voskresenska Street, 7A, Dnipro, Dnipropetrovsk Oblast, 49000, Ukraine
  • Email: admin@letscommerce.io

2. Information We Collect

2.1. Information You Provide

  • Account Information: Name, email address, company name, and password when you register for an account.
  • Billing Information: Payment details processed through Paddle (see Section 6). We do not directly store your credit card numbers or bank account details.
  • Store Content: Product listings, images, descriptions, and other materials you upload to your online store.
  • Communications: Information you provide when contacting our support team, submitting forms, or responding to surveys.

2.2. Information Collected Automatically

  • Usage Data: Pages visited, features used, actions taken within the Service, session duration, and interaction patterns.
  • Device Information: Browser type and version, operating system, device type, screen resolution, and language preferences.
  • Log Data: IP address, access times, referring URLs, and error logs.
  • Cookies and Similar Technologies: See Section 5 for details on our use of cookies.

2.3. Information from Third Parties

  • Payment Processor (Paddle): Transaction confirmations, subscription status, and billing-related data.
  • Analytics Providers: Aggregated usage and performance data from analytics services.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Providing the Service: To create and manage your account, process subscriptions, host your online store, and deliver the features of the Service.
  • Payment Processing: To facilitate subscription payments, invoicing, and refunds through Paddle.
  • Communication: To send transactional emails (account confirmations, billing receipts, service updates), respond to your inquiries, and provide customer support.
  • Improvement: To analyze usage patterns, diagnose technical issues, and improve the Service's performance and features.
  • Security: To detect and prevent fraud, unauthorized access, and other malicious activities.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
  • Marketing: To send promotional communications about the Service, only where you have opted in or where permitted by applicable law. You may opt out at any time.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or in jurisdictions with similar data protection regulations, we process your personal data on the following legal bases:

  • Performance of a Contract: Processing necessary to fulfill our obligations under the Terms of Service and provide you with the Service.
  • Legitimate Interests: Processing necessary for our legitimate business interests, such as improving the Service, ensuring security, and fraud prevention, provided these interests are not overridden by your data protection rights.
  • Consent: Where you have given explicit consent to the processing, such as for marketing communications or non-essential cookies.
  • Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.

5. Cookies and Tracking Technologies

5.1. Types of Cookies We Use

  • Strictly Necessary Cookies: Required for the Service to function properly (e.g., authentication, security). These cannot be disabled.
  • Analytics Cookies: Used to understand how visitors interact with our website. We use Google Analytics (Tracking ID: G-855QMFBZN1) to collect aggregated usage data.
  • Functional Cookies: Used to remember your preferences and settings.

5.2. Managing Cookies

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service. When you first visit our website, you will be presented with a cookie consent banner where you can accept or manage your cookie preferences.

5.3. Google Analytics

We use Google Analytics to analyze website usage. Google Analytics uses cookies to collect information about your use of the website. This information is transmitted to and stored by Google on servers that may be located outside the EEA. Google may use this data as described in Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

6. Payment Processing (Paddle)

6.1. We use Paddle.com Market Limited as our Merchant of Record for all subscription payments. When you make a payment, your billing information is collected and processed directly by Paddle.

6.2. We do not have access to your full payment card details. Paddle provides us with limited transaction data (such as transaction ID, subscription status, and billing country) necessary to manage your subscription.

6.3. Paddle processes your payment data in accordance with PCI DSS (Payment Card Industry Data Security Standard) requirements and their own Privacy Policy.

6.4. For billing inquiries, refund requests, or payment-related issues, you may contact Paddle directly or reach out to us as described in our Refund Policy.

7. Data Sharing and Third Parties

We may share your personal data with the following categories of third parties:

  • Payment Processor: Paddle, for processing subscription payments and managing billing (see Section 6).
  • Hosting and Infrastructure: Cloud service providers that host and support the Service.
  • Analytics Providers: Services like Google Analytics that help us understand usage patterns.
  • Communication Tools: Email service providers used to send transactional and marketing communications.
  • Legal and Regulatory: Law enforcement, regulatory authorities, or other third parties when required by law, legal process, or to protect our rights and safety.

We do not sell your personal data to third parties.

All third-party service providers are contractually obligated to process your data in accordance with applicable data protection laws and only for the purposes specified by us.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your country of residence, including countries that may not provide the same level of data protection as your home country. When transferring data internationally, we implement appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Ensuring that recipients are located in countries deemed to provide adequate data protection.
  • Other legally recognized transfer mechanisms.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy:

  • Account Data: Retained for the duration of your subscription and for up to 12 months after account closure, unless longer retention is required by law.
  • Billing and Transaction Data: Retained for the period required by applicable tax and accounting regulations (typically 5-7 years).
  • Usage and Analytics Data: Retained in aggregated or anonymized form for up to 26 months.
  • Communication Records: Retained for up to 24 months after the last interaction.

When data is no longer needed, it is securely deleted or anonymized.

10. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete personal data.
  • Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention requirements.
  • Restriction: Request that we restrict the processing of your personal data under certain circumstances.
  • Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Objection: Object to the processing of your personal data based on our legitimate interests.
  • Withdraw Consent: Where processing is based on consent, withdraw your consent at any time without affecting the lawfulness of prior processing.
  • Complaint: Lodge a complaint with a supervisory data protection authority in your jurisdiction.

To exercise any of these rights, please contact us at admin@letscommerce.io. We will respond to your request within 30 days, as required by applicable law.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Regular security assessments and monitoring.
  • Access controls limiting employee access to personal data on a need-to-know basis.
  • Secure data backup and recovery procedures.

Despite our efforts, no method of electronic storage or transmission is 100% secure. If you become aware of any security breach, please notify us immediately at admin@letscommerce.io.

12. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service at least 14 days before they take effect. The "Last updated" date at the bottom of this Policy indicates when it was last revised.

Your continued use of the Service after any changes constitutes your acceptance of the updated Policy.

14. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Related Policies:

Last updated: February 15, 2026